Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a TimePenguin, 06.01.2004 - 368 Seiten Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager |
Inhalt
The Idea of Fierce | 1 |
PRINCIPLE 1 Master the Courage to Interrogate Reality | 13 |
PRINCIPLE 2 Come Out from Behind Yourself into the Conversation and Make It Real | 67 |
PRINCIPLE 3 Be Here Prepared to Be Nowhere Else | 91 |
PRINCIPLE 4 Tackle Your Toughest Challenge Today | 124 |
PRINCIPLE 5 Obey Your Instincts | 165 |
PRINCIPLE 6 Take Responsibility for Your Emotional Wake | 187 |
PRINCIPLE 7 Let Silence Do the Heavy Lifting | 218 |
Embracing the Principles | 241 |
Appendix | 249 |
255 | |
A Users Guide | 267 |
Andere Ausgaben - Alle anzeigen
Fierce Conversations (Revised and Updated): Achieving Success at Work and in ... Susan Scott Eingeschränkte Leseprobe - 2004 |
Fierce Conversations (Revised and Updated): Achieving Success at Work and in ... Susan Scott Eingeschränkte Leseprobe - 2004 |
Fierce Conversations (Revised and Updated): Achieving Success at Work and in ... Susan Scott Keine Leseprobe verfügbar - 2004 |
Häufige Begriffe und Wortgruppen
action allow answer attention avoid become begin behavior believe better bring challenge chapter clear comes confrontation consider customers decision deliver describe discussion don't emotional employees engage everything example experience eyes face fail feel fierce conversations give going ground hand happen head hear ideas important individual interrogate invitation issue it's Jackie John leader learning leave listen lives look mean meeting mind move opening organization ourselves Perhaps person possible practice prepared principles problem questions reality relationship resolve response share silence skills someone Sometimes speak stand step story success suggest talk tell things thoughts tion told topic true truth trying turn understand values vessel wake walk What's wonder
Verweise auf dieses Buch
The IAF Handbook of Group Facilitation: Best Practices from the Leading ... Sandy Schuman Keine Leseprobe verfügbar - 2005 |
Coaching for Balance: How to Meet the Challenges of Literacy Coaching Jan Miller Burkins Keine Leseprobe verfügbar - 2007 |