Abbildungen der Seite
PDF
EPUB

2

The EEO officer and the EEO specialist may inspect and examine all

activities and documents they consider pertinent, hold meetings with whomever they

believe can be of assistance, and take whatever steps are required to obtain pertinent

facts. The EEO officer and the EEO specialist are responsible for keeping the

ernployee informed of the progress of the investigation.

Upon concluding the investigation and review of a grievance, the EEO

officer may: (a) resolve the matter informally; (b) instruct area management to take

appropriate action, including disciplinary action if necessary, to effect a remedy for the

complainant; or (c) dismiss the grievance, explaining the reason to the employee. A

record of the EEO officer's investigation is prepare and filed in the EEO office. Any

decision of the EEO officer may be appealed directly to either the first vice president or

the president.

The EEO officer and the EEO specialist periodically visit the regional check processing offices in the Second District in order to make themselves available

to employees outside the head office who may wish to discuss a grievance with them.

In addition, the EEO officer at the Buffalo Branch is available to address any issues at

that office. The EEO office also has a voice mail system which enables evening and

night force employees and others who cannot, or prefer not to, contact the office

during regular hours, to call at their convenience and leave a message. The EEO

3

The Ombudsman Office

The complaint resolution process used by the ombudsman office is

described on the reverse side of the Bank's News Bulletin, which was sent to Bank

employees from James H. Oltman, first vice president, on May 3, 1993 (copy

attached). This or similar reminders about the office of the ombudsman are sent to all

employees twice a year.

The Bank's EEO officer and ombudsman prepare written reports to the

president and the first vice president regarding the activities of their respective offices,

including information on the various complaints handled during the year. Such reports

are submitted directly to the president and first vice president by these officers, without

any review by the Personnel Department officers or any other parties at the Bank. The

president and first vice president follow-up directly with the EEO office or ombudsman

on particular issues or concerns. In addition, the employees of the Buffalo Branch

have access to the Branch ombudsman and a deputy ombudsman at that office.

The Personnel Department

A personnel officer or personnel counselor will meet with an employee to

determine the nature of his/her grievance. If the grievance pertains to equal

employment opportunity, the personnel representative notifies a personnel officer and

the Bank's EEO officer. A member of personnel management will speak with the

in order to gain a clear understanding of the circumstances. The EEO officer is kept

informed of developments and the status of the investigation, and the legal department

may be consulted where appropriate. The personnel officer will seek to develop a

solution to the grievance with all parties involved. In addition, Personnel follows up

with the employee to determine the effectiveness of the resolution. A memorandum,

documenting the grievance and steps taken to resolve it, is prepared by the personnel officer who handles the case. A copy of the memorandum is sent to the personnel

files and the EEO officer for EEO files.

In addition, periodically the first vice president meets with the EEO

officers, the Ombudsman and his deputies, the head of Personnel and the head of the corporate planning group (to whom the head of personnel reports), to discuss in detail

the background and status of complaints that are under investigation.

Detailed Response to Question 30

FEDERAL RESERVE BANK OF NEW YORK 1992 EEO DISCRIMINATION COMPLAINTS

[merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][merged small][ocr errors]
« ZurückWeiter »