Crisis Management in Tourism
The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.
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accessed airline analysis Ansett Asia Asian financial crisis Association avian flu Bali behaviour Bruce Prideaux carriers communication consumer context countries crises and disasters crisis management crisis situations damage decision disaster management disruption Drabek earthquake economic effects Emergency Management events of 2001 factors Faulkner forecasting framework global tourism groups Health impact Indonesia influence infrastructure Ireland issues Japan Journal of Travel Kenya’s Kenyan Tourism Malaysia Melbourne Aquarium Nantou national culture natural disasters negative occur PATA perceptions Phuket Phuket Gazette planning political potential recovery region response risk Sabah safety SARS scenarios significant Singapore Singapore Tourism Board stakeholders strategies Taiwan terrorism terrorist terrorist attacks Thailand threat tour operator tourism crisis tourism destinations tourism disaster tourism industry Tourism Management Tourism Research Travel and Tourism tsunami variables visitors vulnerability World Tourism Organization ϕ ϕ